What is Sugaring?

Sugaring is a method of removing unwanted hair by applying a mixture of citrus, sugar and water to the skin and then peeling it off together with the hair.

Can this be used on any part of the body?

Absolutely! It can be used on legs, underarms, bikini, Brazilian, top lip, eyebrows, arms, fingers…pretty much anywhere you have unwanted hair.

Is Sugaring safe for people with sensitive skin?

Yes, because it contains 100% natural ingredients. It is normal to experience redness and slight small red dots on the skin as it does pull the hair from the root. Don’t be alarmed, this should subside in a few hours like any form of hair removal.

Is Sugaring painful?

This depends on your personal pain tolerance. For some people, all types of hair removal can be painful. For others, sugaring might not be painful at all. Sugaring is usually considered less painful than waxing because the paste does not adhere to the skin.

Are there any benefits to Sugaring?

In addition to a hair-free appearance, sugaring provides light exfoliation. The paste adheres to the dead skin cells sitting on the skin’s surface, removing them with the hair to reveal smoother skin. Also, sugaring may cause hair to grow back softer and thinner through continued upkeep.

How many uses can I get out of an 8oz Newd Gyal Organic Sugaring Wax container?

This depends on the areas being Sugared. You can get on average 3-4 uses for Full Body i.e.. Bikini, full legs, underarms, face etc.. However, if you’re focusing on just one area for example the bikini, you can get on average 6-7 uses.

How big an area should I Sugar at one time?
The more sensitive the area, the smaller the patch to be waxed should be. In very sensitive areas, like the underarm we recommend you do not put on more than 2 to 3 cm at a time. Whereas if it is the bikini area, you can treat large patches up to 10 cm.
If you’re a newbie, we recommend you practice sugaring on larger areas that are less sensitive like your legs and forearms, as you perfect your technique you can move to more sensitive areas like the bikini and underarm.
How do I wash the strips?

Just soak in water and wash like normal

What is Newd Gyal Organic Sugaring Wax made from?

Newd Gyal Organic Sugaring Wax is made from three simple all-natural ingredients: sugar, citrus and water

What is so different about Newd Gyal Organic Sugaring Wax?
  • Newd Gyal Organic Sugaring Wax is made with three simple all-natural ingredients: sugar, citrus and water.
  • Newd Gyal Organic Sugaring Wax is water soluble, which means it will dissolve when it comes in contact with water. If you make a mistake with application, the sugaring wax easily rinses off with water. It also means the reusable wax strips  included in your Sugaring Wax Kit can be washed, dried and used again for your next sugaring session.
  • Newd Gyal Organic Sugaring Wax does not require expensive equipment such as a wax pot, just microwave if necessary.
  • Newd Gyal Organic Sugaring Wax removes hair from the root, giving you weeks of smooth, hair-free skin.
I developed pimples/rash/irritation right after Sugaring. Why did that happen?

As with any other form of epilation (removal of hair from the roots), Sugaring can cause a histamine reaction. A histamine reaction is your body’s response to trauma. When an injury  occurs, your body reacts by producing histamine. This histamine increases the blood flow to the area, creating redness and swelling, the removal of the hair can trigger this reaction. Don’t be alarmed! This is normal, especially in people with sensitive skin and lasts for a few hours.

Do I need wax strips to use your products?

Yes, you do. Newd Gyal Organic Sugaring Wax is a soft wax formula. This formula facilitates easier application and removal especially for those hard  to reach places.

Your kit doesn't come with a brochure, how to access sugaring tips?

Each Newd Gyal Organic Sugaring  Wax label comes with a scannable QR Code at the bottom right hand corner. Simply scan the QR Code and it will take you to sugaring tips and demos.

How to store the Sugaring Wax?

Store the sugaring wax in a cool, dry place away from direct heat, sunlight and moisture. If your household is warm, especially in the summer, store the container in the refrigerator and reheat in the microwave at 10 second intervals (until desired consistency) before use DO NOT overheat

I got bruised while using your product. Why did that happen?
There are a number of reasons why bruising may occur. Here are some of the things to take into consideration:
  • Do you have any prior waxing experience? If not, we recommend you practice on a less sensitive area like your leg before you proceed with more sensitive areas like the bikini. The most common areas to experience bruising are the bikini area and underarms.
  • Did you remember to keep the skin taut/ tight?  With your non-sugaring hand, hold your skin taut! When you think you’re holding it tight…Hold tighter! The less give there is in your skin, the less tugging and the less chance of bruising there will be.
  • Did you pull the strip up rather than close to the skin? Always pull in one swift motion parallel/close to the skin. NEVER pull up and away.
  • Was the hair very long? We recommend trimming the hair to quarter-inch (length of a grain of rice). If the hair is long it will be more painful to remove and you might experience bruising/swelling/irritation.
  • Are you a diabetic/take oral retinoids(antibiotics)/is your skin very inelastic or dry?  Some people with diabetes have poor blood circulation and so may be more prone to bruising and skin irritations and is advised against using this product.
Do you accept cash on delivery?
Due to safety concerns, our courier partner does not accept cash on delivery. You can however, pay with linx, credit card or debit card at delivery. You can also pay online via bank transfer or credit card.
The Sugar Wax has changed in appearance, what has happened?

The product is affected by humidity. If it is stored in the bathroom it will change in appearance. If water, steam or foreign materials enter the product, they will also cause a change.

The Sugar Wax has changed in consistency, what has happened?

The product’s main ingredient is sugar, which makes it temperature sensitive. It will melt if the room is too warm or if it rests on the skin for too long and will become hard if the room is too cold. If it becomes melted, no need to worry, just pop it in the refrigerator for a few minutes until it reaches your desired consistency (honey-like). If it becomes too hard, just pop in the microwave for 10 seconds or until it reaches your desired consistency and use as normal.

What if I am not happy with the product I received?

At Newd Gyal Organic, your satisfaction with our product is our number one priority. Please email: and a customer service representative will contact you to address your concerns.

Can men use this product?

Absolutely! Newd Gyal Organic Sugaring Wax is made for all bodies.

Why was none of my hair removed?
Hair may not come out if:
  • the area is not clean and free from oil/lotions/makeup/sweat
  • the area is not dried after cleansing.
  • the area is damp with sweat (use drying powder throughout session to absorb moisture)
  • the hair is too long or too short. Hair must be at least quarter-inch or about the length of a grain of rice. If too short, allow it to grow out and if too long, carefully trim with scissors.
  • too thick a layer is applied – it needs to be thin
  • you did not apply the wax in the opposite direction of hair growth and did not pull off the strip in the same direction of hair growth.
  • you pull off the strip upwards rather than close and parallel to the skin
  • the skin was not held taut/tight.
  • you are peeling the strip off and not pulling it off swiftly. Make sure you use force when pulling the fabric strip so it removes quickly and thoroughly and don’t just pull it back gingerly
  • the wax is resting on the skin for too long. With Sugaring, you have to move faster than you would with traditional wax, as your body temperature can also melt the sugar wax especially if you are nervous. Nervousness and stress can increase body heat which would then cause the wax to melt and impact its efficacy.
I spilled the wax all over my counter/rug/floor. What to do?
No need to panic! The sugar wax is water soluble, meaning it will dissolve when it comes in contact with water. Simply wipe the area with a damp cloth or wash like normal.
I am getting a lot of ingrown hairs / the hair is growing back quickly. Why is this happening?
Tip 1: Apply the sugaring wax in smaller sections – When you try to remove the hair in large sections, sometimes the hair breaks instead of it being removed from the root. This can cause the hair to break which can result in the hair growing back faster or ingrown hairs developing because broken hair is trapped beneath the skin.
To avoid this, apply the sugar wax in small sections and pull your skin taut/tight when removing the strip. That will ensure that all the hair is being removed from the root.
Tip 2: Trim hair that is too long – Another reason the hair could be breaking is that the hair is too long.  If your hair is longer than a quarter-inch (the length of a rice grain), we recommend trimming it.  It will ensure you remove the hair from the root and it it will also reduce the pain/ discomfort that you feel.
I read the directions but I can't visual how to do it myself. Can you help?
Sure! Our YouTube channel has demos along with reviews/ testimonials from real customers who purchased our product, click the link to view and subscribe :
I purchased online, how will I know when my item will be scheduled for delivery?
T&T Delivery: Check inbox/spam for tracking information from CSF Couriers.
USA & Canada Delivery: Check your inbox/spam for tracking information from DHL.
I purchased online but I am unavailable to collect my package on the day it's scheduled for delivery. How can I reschedule?
To reschedule in T&T: Check your email for tracking information from CSF Couriers and make arrangements directly with the assigned driver.
To reschedule in USA & Canada: Check your email for tracking information from DHL and make arrangements through DHL.
What is your delivery window?
Trinidad: 3-7 Business Days
Tobago: 4-7 Business Days
USA & Canada: 5 Business Days
Please note: These days do not include weekends and public holidays.
I am interested in purchasing your product wholesale. What to do?
Email us at and a customer service representative will contact you.
Is your product available in store ?
Yes it is! Please click the link to view our retailers:
I want to purchase your product but I'm based in Tobago. Is it available here?
Yes it is! Please click the link to view our retailers:
Do you still offer free delivery?
That service is no longer available. Our delivery fees are:
Trinidad: TT$35
Tobago: TT$ 50
USA & Canada: To be determined at check-out.
I want to purchase your product but I am not based in Trinidad and Tobago. How to purchase?
Products are now available for delivery to the USA and Canada via our merchant platform on CaribShopper.  Please note, international delivery is only available to the USA and Canada at this time. To purchase, please visit:
How to join your Affiliate Program?
At Newd Gyal Organic, we want to share our profits with people who are excited and passionate about our products by offering the sweet treat of earning cash.  If this sounds like you, then click here to apply
How to use gift card?

To use the gift card, simply enter the code received via email in the “Got a gift card or discount code? Use it here!” section found above Billing Details at checkout.

My sugaring wax is melted/ runny what to do?

If your Sugaring Wax has become melted/ runny, DO NOT TOSS IT.

It’s still good!

Simply place it in the refrigerator until it becomes firm and use as per the instructions on the label or scannable QR Code.

But don’t just take our word for it.

Click for tips from a customer who shared a similar challenge and success with our product.